JamesGateVision m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rebates

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I send all my Information my claim was declined. They say they sent me an email they didnt
View full review
Loss:
$150
Pros:
  • No pro
Cons:
  • Rebates are a scam
  • Rebate was misleading
  • Dont trust alcon

Preferred solution: Full refund

User's recommendation: Information my claim was declined. They say they sent me an email I didn’t

David T Xwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't ever do Business with this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to the Optometrist to get fitted specifically for contacts. Once I had my prescription, I could have gone online to a number of suppliers, but chose to work with the Optometrist office. I was told that if I purchased a year’s supply of 30 day contacts; I would be eligible for a $50 rebate. I don’t wear contacts daily, so this was more then what I needed. However, I chose to purchase through the Optometrist office anyway and was given the information to fill out the online rebate. As an accountant, I crossed all my T’s and dotted all my I’s only to have my rebate denied. Supposedly, the contacts that were ordered on my behalf were not the correct ones. Yadda Yadda Yadda! Lesson learned, never do business with Alcon! Never fall victim to Rebates Scams! And now this Optometrist Office just lost a customer because their supplier is corrupt which makes them corrupt through association!
View full review
Loss:
$50
Cons:
  • Never delivered rebate
  • Deceitful or incompetent
  • Too much trouble and frustration with this website

Preferred solution: Rebate

1 comment
360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

Zoe M Btr

I am upset at the rebate process it is not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am trying to submit a claim for rebate. I have the same problem EVERY YEAR. If there was another company to choose from I sure would do it. This is doing your company no favors. I have all documents needed to submit a claim from my ophthalmologist BUT....I can’t log in. I try my email and a password I made, I try my email and passwords you give. CANNOT get in. There is no other option given to do this via mail. Please advise. BBB is my next step if I do t hear from you. I see you have a lot of complaints there as well.
View full review
Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: No way if there is another company to go to DO THAT...

Anonymous
map-marker Plainsboro, New Jersey

Rebate offer is a scam

Rebate offer is a scam. They ask for information that they never provided for you. An incredibly frustrating process. Steer clear of Alcon at all costs
View full review
Sharon R Bzu

Rebate code don’t work

After reading reviews seems to be a scam. Left my eye doctor appointment today entered code which they gave me and followed all the steps and code doesn’t work.
View full review

Preferred solution: Let the company propose a solution

Sonia S Ijh

Don't expect rebate from Alcon

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a years supply of Alcon's monthly Air Optic color lens. I was told there was a $75 rebate available. I received the receipt needed from the optician and the other required docs from my medical physician. I submitted the three forms and then I received an email saying my docs weren't supportive. I spoke to Alcon and asked what I needed to do. I followed up and still I haven't received my gift card. The site says they are "reviewing" my docs but they are EXACTLY what was requested. It's been more than 3 weeks and I've yet to hear from Alcon.Alcon
View full review
Loss:
$75
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

View more comments (1)
Peggy F Xno

Rebate offer is a scan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Got rebate code AC9HAAAAABDD78FAF. The website says my code has already been used.

Contacted the doctor's office who gave a new rebate# which is denied because it started after my purchase.

They said their Alcon salesperson has been doing this to them/us all year. The whole thing is a scam.

View full review
Loss:
$75
Reason of review:
Rebate denied

Preferred solution: Provide correct rebate code

3 comments
Latrise Nqk

I will never use Alcon again, simply because of their rebate which is a big farce! Despite submitting the correct info TWICE I was denied my $200 rebate!

I have my annual vision appointment today, and will be purchasing a year’s supply of contact lenses from another manufacturer! My feelings were reinforced by reading all the bad rebate reviews for this company! Goodbye Alcon!

Find another sucker! You are not a company I want to do business with!

360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

View more comments (2)
Donna B Ifj

Do not go for Card info to be emailed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to use the card on Amazon and it was declined and they used my backup payment, but when I went to check balance it now says it is $0. So I'm out $75! This was a horrible experience to not be able to use my card.
View full review
Loss:
$75
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

MICHAEL F Yzg

Don't buy from these scoundrels!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They do everything thing in their power through fine print to screw good paying customers! They are horrible company and don't trust their scams!
View full review
Loss:
$200
Cons:
  • Never delivers rebate
  • That the rebate offer was a scam
  • Dont trust alcon
Reason of review:
Poor customer service

Preferred solution: What is due me only. I bought the contacts based on the rebate. They screwed me!

1 comment
360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

Gail S Eqe
map-marker Mississauga, Ontario

Don't figure on rebate; to decline you is their mission

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 17, 2019

Rebate is handled by Contact 360insights -- maybe a part of Alcon -- If not, ALCON should stop dealing with this incompetent, or frankly a scam vendor in processing rebates. It gives Alcon a bad reputation.

Original review Dec 17, 2019
Website said "Declined" and to read their email. I NEVER received email. Sent them this message: YES, I WANT TO KNOW THE PROBLEM -- I'M FEELING THIS WAS A SCAM. AS A COLLEGE EDUCATED WOMAN WHO POURED OVER EVERY FINE DETAIL OF PRINT IN THE OFFER, UPLOADED EVERY PIECE OF DOCUMENTATION ASKED FOR, SPENT WAY TOO MUCH TIME MAKING SURE EVERYTHING WAS IN ORDER --- THIS IS INFURIATING AND IF YOU ARE A VENDOR OF ALCON, I WILL BE COMPLAINING TO THEM.
View full review
Loss:
$50
Cons:
  • Deceitful or incompetent
Reason of review:
Never received email explaining Declined after EVERY request documented and submitted

Preferred solution: Deliver product or service ordered

1 comment
360insights

Hi there! I'm a representative at 360insights - we do handle Alcon's rebate processes, and we'd love to help provide you some assistance with your rebate today.

Please send us an email to Digital@***.com; if you could provide your full name, and a reference number for your claim when you reach out, that would help us find you in our system and reach a solution quickly. Hope to hear from you soon!

Anonymous
map-marker York, Pennsylvania

Don't expect a rebate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is now the second year in a row I didn't recieve my rebate! The 1st time "it's on its way" but never got it and this year they just declined it without specific reason. From what I've been reading I don't want anything to do with Alcon and will avoid all Alcon products from now on.
View full review
2 comments
360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

360insights

Hi there! We're part of the team who handles Alcon rebates - please send us an email including your claim details to alconchoice@***.com; an agent will be able to assist you through email.

If you'd prefer to call instead, you can reach our help centre at 1-85*-***-**** and someone will be able to assist over the phone. Thank you!

View more comments (1)
Amy M Fxi

Do not fall for this rebate offer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I did everything right to get my rebate and followed up with the company. They lied and sent me nothing. I went to Better Business Bureau and was told by Alcon they would make an “exception” and pay me what they promised with more items they wanted. I sent them the items and again- no rebate. They are a bad company
View full review
Loss:
$200
Pros:
  • Good product
Cons:
  • Lie about rebate
  • That the rebate offer was a scam
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
360insights

Hi there! I'm part of the team that handles Alcon rebates; we're sorry to hear you've had trouble submitting your claim, and we'd like to make sure you're still able to receive your rebate!

Please send an email message with your claim details to digital@***.com and we will be able to connect you with a support agent.

You can also call 1.855.344.6871 and an agent will be able to provide assistance over the phone. Thank you!

Cynthia J Qho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are a deceitful company

I bought a year supply of alcon contacts for my son - I was not told there was a 60 day timelimit on the rebate and there is nothing on the front of the rebate form saying to get it done in 60 days - but there are dates really big on the front so I thought that was the timeline. So 13 days after the 60 days I start doing the rebate process and see in tiny print on back the 60 days. I called in immediately hoping to work with someone and asked for a supervisor to call me back - 6 days later no call. I call again and after a 20 min wait I get a supervisor who was not a nice lady and will not work with me. I am a mother of 6 and I will NEVER buy alcon contacts for my kids again. They are rude and unreasonable. I even asked why the rebate didn't say on front in decent sized letters "you have 60 days" she said not our problem. They are a deceitful company.
View full review
Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Hamid H Oqd

Dont get fool by the rebate.

Its a hoax I e mailed them all the required paper work, receipts, proofing purchase from the box of eye care provider and the ups from box of Air Optix Hydraglyde Alcon 6pac worth over $320 I didn't received anything, I check their site today I find out that my claim was disqualified without any explanation, all my proves and faxes still in their site, lol !!
View full review
Reason of review:
refund

Preferred solution: i need my rebate

Anonymous
map-marker Washington, District Of Columbia

EYE DROP ADIE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DEAR ALCON I AM A PRESON THAT NEEDS A EYE DROP ADIE SO I CAN PUT THE EYES IN I AM TAKING TRAVATAN Z AND THE BOTTLE I HAD DID NOT LAST FOR THREE MONTHS AND IT WAS A 5 MIL BOTTLE SO I AM LOOKING FOR SOME HELP SO PLEASE E-MAIL AND LET ME KNOW OK THANKS TONYGORCZYCA@***.NET
View full review