Alcon Contact Information

Toll-Free Number:

  • (800) 757-9785

Alcon Medical Information:

  • (800) 757-9785

Consumer Care Team:

  • (800) 757-9195 Monday-Friday 8 am – 5 pm (Central U.S. Time)

Pharmaceutical Prescriptions:

  • (888) 669-6682 Monday-Friday 8:30 am – 5 pm (Central U.S. Time)

U.S. Surgical:

  • (800) 862-5266 Monday-Friday 7 am – 7 pm (Central U.S. Time)

U.S. Vision Care, OTC/Contact Lens:

  • (800) 241-5999 Monday-Friday 7:30 am – 7 pm (Central U.S. Time)

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Currently you can call only US numbers.

Headquarters Address:

6201 South Freeway
Fort Worth, Texas 76134
United States

Social Networks:

Summary of Alcon Customer Service Calls


Customers Contact Alcon to Ask about:

Payments and Charges:

  • “Rebate”
  • “Denied rebate”
  • “Havent receive my rebate”

Request for Information:

  • “Medical question”


  • “I dont understand why the information that was summit was no adequate”
  • “I have very severe dry eye condition and need to know which version of systane would be best for me.”
  • “Need to resubmit a claim that did not have circled contact purchases”

Alcon Rating Stats

1.7 out of 5 stars
based on 17 reviews
See all 37 reviews reviews

Rating stats

  1. 9 reviews
  2. 4 reviews
  3. 2 reviews
  4. 1 review
  5. 0 reviews

Rating trend

About Alcon

Top 5 Alcon Services

Rebate, Customer Care

Top 5 Likes about Alcon

That they offered a two hundred dollar rebate, Rebate offer

Top 5 Dislikes about Alcon

That the rebate offer was a scam, Rebate was misleading, Hundreds of people never received their rebates, Too much trouble and frustration with this website, Rebate program


Alcon is a medical company which specializes in eye care. It was founded by William Conner and Robert Alexander in Texas (USA) in 1945. The company headquarters is based in Hunenberg, Switzerland. In June 2010 Alcon became a subsidiary of Novartis AG. The company has 3 main divisions: vision care, pharmaceutical, and surgical. Alcon offers the following products: ACRYSERT Delivery System, AIR OPTIX AQUA Contact Lenses, ALOMIDE Ophthalmic Solution, PATANASE Nasal Spray, and PROVISC Ophthalmic Viscosurgical Device. All distributed products have clinical trials. Alcon is represented in more than 75 countries. The company cooperates with academic and search advisors to improve R&D capabilities.

Alcon reviews and complaints

Alcon is ranked 96 out of 515 in Medical Supplies and Equipment category

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Alcon Stats

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