Contact Alcon Customer Service
Alcon Phone Numbers and Emails
Toll-Free Number:
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(800) 862-5266U.S. Surgical
Customer Service:
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(800) 757-9785Alcon Medical Information
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(800) 757-9780Alcon Medical Safety
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(800) 241-5999U.S. Vision Care
Alcon Emails:
Alcon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Alcon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Alcon is 8008625266. 75% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday.
People call Alcon mainly because of product/ service, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Alcon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Alcon is 8008625266. 75% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday.
People call Alcon mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Alcon is globalmedia.relations@alcon.com. 67% of customers use this email address to address their issues and concerns.
Contact Information
Alcon Website:
Alcon Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
6201 South Freeway,
Fort Worth,
Texas 76134‑2001,
United States
Hours:
Monday - Friday: 8:00am - 5:00pm
How Good is Alcon's Customer Service?
Summary of Alcon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alcon?
Payments and Charges Question:
- “Do u still offer rebate for a year’s prescription of contacts. I’ve always gotten it each year.”
- “Will my rebate be mailed to me?”
- “Coupon”
Request for Information Question:
- “Question on product”
- “Need assistance with a medication”
- “Starter contact lens soln kits”
Product/ Service Question:
- “Unhappy with product.”
- “Upset”
- “Complaint”
Account Question:
- “Delete account”
- “Camera password forget”
- “How reset password in Alcon NVR model No AL-NVR5016-1DL”
Employment Question:
- “Job application”
Refund Question:
- “Refund”
Cards Question:
- “Card”
Return/ Replace Question:
- “Replacement of kenses”
Other Question:
- “Reaction to padaday”
- “Genteal”
- “Side effects of sustained drops”
Compare Alcon Customer Service To
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