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My client was denied but i have no idea why. I submitted a claim in April, 2018 after spending $244 on contact lenses at Sams. I bought six boxes because of the rebate. Initially, Alcon denied my claim because I did not have a copy of the actual lens fitting invoice...
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#1304746
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This is my second year purchasing Alcon. Back in 2016 when i first purchased contact lenses from Alcon, I did receive my rebate card and everything was okay. So i purchased it for the second time back in October 2017. I submitted my claim in November and have never...
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#1279711
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I agree that they work to make it hard to recoup the rebate that makes the contacts seem more affordable in the optometrist office. They ended up tripping me up when I submitted a barcode from the box that wasn't the upc code they wanted, but they declined my...
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2.6
#1251182
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AIR OPTIX COLORS was declined because they claimed that the submission must be made within 90 days of eye exam fitting even though the girls at the eye exam place said as long as I purchase it within the one year of the eye exam. Totally misleading and fake incentive!...
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1.0
I didn't like
  • That the rebate offer was a scam
  • Rebate was misleading
#1242092
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Purchased these contact lenses because that's all I've worn for years. Just so happen when I went in for my yearly exam they had a rebate for them. Did all necessary steps i.e., receipt, UPC from box, fittings receipt, and the receipt showing the lenses that i...
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1.0
I didn't like
  • Hundreds of people never received their rebates
#1240847
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Alcon - Outstanding Service

I have worn Focus Dailies for many years now and have benefited from their annual rebate offer. I’ve received it for approximately 5 years and have never had any trouble receiving the rebate. I hate to hear so many have had trouble when my experience each year has been easy and expedient.
#1240547
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Alcon - Bad lenses

No one answered i was promised new lenses but no one verified my prescription ..I have calling for a week no pne has returned my call im reporting to the better business bureau
1.3
Details
Additional Services
Customer service
Diversity of Products or Services
Equipment Quality
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
#1236837
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After purchasing contacts a rebate form was presented, on time, to alcon. After a month I looked into the status of the rebate only to be told it had been declined. Pursuing further they admitted the rebate form and related documents were in fact complete but it would...
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#1210527
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Completed the forms and sent required information which I received from the Optician who sold me the years supply of contacts. Never received anything from Alcon and when I contacted them by phone about not receiving my rebate they proceeded to inform me that it was...
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1.7
I didn't like
  • Rebate incentive
#1204687
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Bought a years worth of daily wear contacts and submitted by mail everything for the $200.00 rebate. The instructions said 8 to 10 weeks. Called in 8 weeks and was told no record of anything mailed to them. I have all the copies that I sent including my "unique rebate...
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1.3
#1201149
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