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Alcon - Bad lenses

No one answered i was promised new lenses but no one verified my prescription ..I have calling for a week no pne has returned my call im reporting to the better business bureau
1.3
Details
Additional Services
Advertised vs Delivered
Customer service
Diversity of Products or Services
Equipment Quality
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Website
#1236837
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After purchasing contacts a rebate form was presented, on time, to alcon. After a month I looked into the status of the rebate only to be told it had been declined. Pursuing further they admitted the rebate form and related documents were in fact complete but it would...
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#1210527
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Completed the forms and sent required information which I received from the Optician who sold me the years supply of contacts. Never received anything from Alcon and when I contacted them by phone about not receiving my rebate they proceeded to inform me that it was...
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1.4
I didn't like
  • Rebate incentive
#1204687
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Bought a years worth of daily wear contacts and submitted by mail everything for the $200.00 rebate. The instructions said 8 to 10 weeks. Called in 8 weeks and was told no record of anything mailed to them. I have all the copies that I sent including my "unique rebate...
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1.4
#1201149
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I let my eye dr talk me into purchasing a years supply of contacts for the rebate a year ago. My claim was denied because "it wasn't a new product" to me (which my eye dr should have been aware of) . This year, I again let my eye dr talk me into buying a full year of...
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Anonymous
Pissed of consumer

I went through the same situation, I was denied. I am not at all satisfied with this company. Buy their product with NO REBATE, GREAT. BE AWARE SCAM ALL THE WAY SCAM SCAM SCAM...

#1190699
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I have submitted my rebate via mail with the proper form, unique code and all the stated requirements. I am a first time customer. In my mail in rebate form, I included a copy of my receipt, prescription, fitting exam and upc scans of all 4 of the boxes I've purchased....
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NOrebateFROMalconITSaSCAM
NOrebateFROMalconITSaSCAM

Update: Timeline -Purchased - January 08-2018Rebate sent - Rebate acknowledged - January 23Rebate awaiting review- Rebate accepted - February 18 referred to 3rd party prepaid ...

2.8
I liked
  • Rebate offer
I didn't like
  • That the rebate offer was a scam
  • Hundreds of people never received their rebates
#1187372
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Alcon - Ruined Contact Lenses

Received damaged contact lenses. Have reached out to Alcon several times in the past 4 months. They said they would replace them and have yet to receive. Have been getting the run around from this company and am about to file a lawsuit!
1.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1164062
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Alcon - Waste of time

Waited three months with no response. Had to call. Spoke to the rudest person ever who said that it was declined. After my eye doctor called them to check on it before she gave me the info. Was told maybe that was the case when I got my contacts but not anymore. Well it's not my fault they waited three months. It's a waste and a scam. Don't bother.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1148223
Reply to reviews

So I have been wearing contacts for so many years now. My son has been wearing contacts for almost two years now. So I call to say my rebate then come in the mail and I submitted it on but had a problem. I dont recall getting an email about nothing being a recieve. I...
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1.7
#1141830
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Alcon SAYS they offer a $200 rebate for the purchase of a year's supply of contacts. They give you the run around until offer expires! They gave me 3 different excuses for why my claim was denied after doing everything to the letter! They drug it out for 6 weeks until...
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Anonymous
Anonymous

I agree ordered contacts almost a year ago declined for staplein receipt. and then said they can read it 3-4 months go by and still nothing. its undue stress. On the phone wit...

Anonymous
Santana

Yeah... They got me too. All I can say---to ALL rebate companies is... If you don't want to give people their money back----DON'T OFFER A REBATE!!!! All this hoop jumping...do...

1.0
I liked
  • That they offered a two hundred dollar rebate
I didn't like
  • That the rebate offer was a scam
#1107643
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